Welcome to the second Confirmation and Clearing adviser briefing for 2013 – which covers what you need to know to help your students in the run up to results day and beyond. 

Running order for results day
To assist your planning, below is the running order for both Scottish and A level results day. We will keep you informed of any changes in future briefings. 

Scottish results day service Tuesday 6 August 2013

A level results day service Thursday 15 August 2013

Opening hours for the UCAS Customer Contact Centre
Our Schools Team and Customer Contact Centre will be available at the following times during Clearing: 

Exam Results Helpline 0808 100 8000 
The Exam Results Helpline will be on hand in August to provide independent information, advice and guidance for students across the UK who get unexpected exam results and don’t know what to do next. 
Experienced careers advisers will be supporting students to make the right choices about their futures. Advice topics include:

• skills, qualifications and subject choices
  
• re-sits and re-marks
  
• sixth form, college, university and other higher education/further education choices
  
• gap years
  
• moving away from home
  
• vocational learning routes including diplomas, apprenticeships and NVQs
  
• careers, employment and setting up in business
  
• funding.
  

Lines are available from:

• Tuesday 6 August for Scotland
• Thursday 15 August for England, Wales, and Northern Ireland
  

Lines close Saturday 24 August at 12pm (noon).
*Calls are free from landlines, but mobile phone charges vary.

Track
A new and improved Track system will be launching soon. To help you prepare for the launch, we will shortly be sending you a link to our demonstration version. This will enable you to see the screens from a student’s perspective. Please note this is a ‘read only’ demonstration version.

Student number controls
The way places are funded and allocated to universities and colleges differs around the UK. Click here to view our summary of the number control arrangement in each part of the UK, and how this potentially affects applicants during Clearing.

Communications to applicants from UCAS 
Next month, we will be providing applicants with their own briefing to ensure they are prepared for Confirmation and Clearing. In addition, applicants can find a wide range of information on ucas.com, or by accessing our social media tools through ucasconnect.com, including:

• video guides and FAQs – answers to the most common questions from UCAS advisers
• top tips and myth busters – for facts about their applications
  
• our Facebook and Twitter feeds – offering regular advice and useful information 
  
• blogs – following six applicants through their UCAS journeys.